Client Reviews

See what our clients have to say below

Very friendly, knowledgeable, helpful staff They took excellent care of our puppy. Very reasonable prices.
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- by Alan A. on 2017-01-29

Quickly seen upon arrival and received quick service. Assessment of problem with Xena was completed and explanation of treatment options was easy to understand. Treatment was done quickly and we were on our way - all of this on a Saturday afternoon with a walk-in. ER4Pets provides an affordable option for no/short notice pet medical needs.
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- by Dave C. on 2017-01-24

This is the 3rd time I've needed pet care when my primary vet is closed on the weekend. All experiences at ER4PETS have been very good. My pet has been cared for by kind technicians and knowledgeable veterinarians. The veterinarian we saw Sunday spent time to educate me about my dogs condition and helped me understand things my primary vet did not. I was also given great suggestions for medicine administration and physical therapy exercises for a hip issue my dog has developed as she's aged. I was very appreciative of the extra time and information! THANK YOU! I recommend ER4PETS.
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- by Jill P. on 2017-01-24

I called first to see if they felt I needed to come in, and after explaining the situation, Franchesca said I could come in if I wanted. That was a non-pushy, non-alarmist response that made me feel more at ease. I decided for piece of mind to go in, where they took me right away. She and Dr. Caruso were very kind and made me feel at ease. They treated my dog with gentleness and respect and in the end, helped fix our problem. Someone from the office called the next afternoon to check on our dog which was very professional and caring.

- by Beth S. on 2017-01-23

We have been very impressed with Dr. Jones. She has treated all of our pets over the years for injuries and ailments, and diagnosed an unusual condition in our two year old cat. Her diagnosis is the reason that cat is alive, and thriving. She also treated 2 of our rescues as kittens, and they wouldn't have survived without the high degree of 24/7 care that ER4PETS and PETSURG provides. Dr. Jones explains things clearly which is especially helpful when dealing with an unexpected condition. It's also very soothing to watch her comfort our growling, shrieking, hissing cat and turn her into a happy, purring kitty in 3 minutes! I highly recommend Dr. Jones.
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- by Ellen P. on 2017-01-17

The staff is always calm and caring, even at 3am. I also never feel like I am being ripped off $ wise.
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- by Tara C. on 2017-01-10

The care and attention for my dog was outstanding! The nurse and the vet were very thorough with their explanations of my dog's illness and patient with my questions. I highly recommend Petsurg & ER4Pets for any pet owner.
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- by Holly W. on 2017-01-10

I always have a great experience at PETSURG & ER4PETS. Dr. Jones and staff take great care of my pets. They are very kind and caring. They are not just a 24hr emergency center but you can stop by and get your pets nails trimmed and ears cleaned at a reasonable price. I love this place.
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- by Jillian T. on 2017-01-06

You guys saved our new year's eve! Thank you!
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- by Tom W. on 2017-01-02

Dr. Jones and her staff are amazing, and I thank them from the bottom of my heart for helping me and my dog
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- by Ciera P. on 2016-12-27

ER4Pets was great! My baby fell off a kitchen stool and suffered a seizure. They made me feel at ease and reassured me that things would be okay. Very thankful they were there to help.
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- by Joy Y. on 2016-12-05

I always return to Dr. Jones for VG's care as I feel she uses common sense in diagnosis as well as vet. medical expertise & long time experience with him. Petsurg & ER4Pets is always there when needed & close to my home. I trust Dr. Jones!
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- by Patricia H. on 2016-12-01

My experience is always good at ER4PETS.
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- by Bruce B. on 2016-11-08

Third time in. It was a non-emergency but we just love this place. Dr. Diane is very thoughtful in her explanations, and extremely competent. The rest of the staff is also helpful and friendly. There's obvious love for animals here as evidenced by the strays taken in and cared for. That same dedication is passed on the the pets that are patients. P.S. The 24 Hour emergency place is Poway sucks and is more focused on upsells than pet care. Go here!
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- by Laurens O. on 2016-10-26

We were very happy with how our little Maltese was treated at ER4Pets. Dr. Diana Jones and her staff were very kind when explaining what the situation was with our dog and thorough in their evaluation. He spent the night at ER4Pets and when we picked him up in the morning we were given very clear follow-up instructions and left with our little guy doing quite well. Dr. Jones' staff called later on that day to follow up and answer any further questions. Overall a very positive experience during a very frightening time. Thank you Dr. Jones and staff. R. Lewis
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- by Ruth L. on 2016-10-23

Dr. Jones is a true expert at her craft. She rehabilitated our cat from a serious urinary infection in the matter of two days and am eternally grateful that he is his playful self once again. In terms of customer service, Dr. Jones will take the time to explain your pet's procedure in a friendly and professional matter. Her staff are also pleasant and professional (unlike some vet centers where the staff are talking about their crazy party the night before). If your pet has a serious health condition or simply needs a check-up, I definitely recommend going to Petsurg & ER4PETs.
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- by Adrian A. on 2016-10-20